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Anonymous User
Not applicable

Internet down - Orange light

Internet not working how to fix pls 

5 REPLIES 5
schnapps
Legend 5
Legend 5

Hi @Anonymous User

If you have already tried holding the reset button on the back of the router for about 10 secs and the orange light is still showing and the cable is plugged in from your router to your master telephone socket, then there could be an issue with your internet connection to your router, where you will need to phone the nowtv broadband team.

You should find their telephone number by going to My Account > Orders & Appointments on here and click the drop down arrow below live date to show the contact number to call.

Anonymous User
Not applicable

I have reset the hub but the internet light still keeps flashing 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

If it doesn't resolve it's self overnight, give the NowTV Broadband Team a call after 8am tomorrow morning.

 

Do you have their telephone number ?

Anonymous User
Not applicable

Thank you I will call them in the morning no I dont have their number 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Use the telephone number on this link page below which should get you through to the NowTV Broadband Team.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1