10-10-2020 17:58
I've been having problems for the last 2 weeks or so, whereby my internet connection keeps dropping randomly, multiple times (usually between about 5 times) per day. Note that it's not the *WiFi* signal from the router that drops, but rather the internet connection itself. The middle light will go out, then flash orange and the connection will return after about 2/3 minutes. There is no logic to why or when this happens. It's becoming incredibly frustrating and I am getting grief from work when I randomly and regularly drop off video calls.
Engineer came out 10 days back, ran a bunch of tests, could see nothing wrong with my line or setup. He made some tweaks at the local exchange, but the problem persists.
Called NowTV back, they sent me a new router, still the problem persists. They are sending another engineer this coming week, but I think it's just gonna be the same situation.
This is driving me insane and I don't know what else to do. Any ideas?
11-10-2020 6:43
@Anonymous User
Well D
I'm no expert but I usually experience the problem you're having when my filter starts to fail, which is about every 12 months then I will have to buy a new one.
Mind you, the filter will be the first thing any competent engineer would check. But because they're so cheap, it won't hurt to replace your current filter with a new one.
Other than that, you are now totally dependent on the next engineer having the skill and knowledge to know what's gone wrong with your line.
UK Bob
04-11-2020 24:23
i just posted about same problem (didnt notice this thread, my bad:)
would never have thought about the filter, will try that!
thanks @ukbobboy @Anonymous User
01-11-2021 18:23
Internet connection randomly drops multiple times per day. I don’t have Internet connection almost 2 weeks.
01-11-2021 18:25
I've been having problems for the last 2 weeks or so, whereby my internet connection keeps dropping randomly, multiple times (usually between about 5 times) per day. Note that it's not the *WiFi* signal from the router that drops, but rather the internet connection itself. The middle light will go out, then flash orange and the connection will return after about 2/3 minutes. There is no logic to why or when this happens. It's becoming incredibly frustrating and I am getting grief from work when I randomly and regularly drop off video calls.
Engineer came out 10 days back, ran a bunch of tests, could see nothing wrong with my line or setup. He made some tweaks at the local exchange, but the problem persists.
Called NowTV back, they sent me a new router, still the problem persists. They are sending another engineer this coming week, but I think it's just gonna be the same situation.
This is driving me insane and I don't know what else to do. Any ideas?
I am having the exact problems
01-11-2021 18:31
@Anonymous User
Your best to keep pestering NOW broadband support until they can resolve it.
Otherwise I would suggest you could jump ship to a new provider.