01-06-2023 12:32
Hi, I have had Now broadband for several years with no problems. However, over the last week my router regularly loses it's internet connection. The phone line is fine & works all the time.
I have tried a different Now broadband router, that is known to be working & a new filter but neither solved the problem with the internet connection dropping out. Note the Wifi from the router is working okay. I have done the technical check from my Now broadband account & it says 'Everything looks Good'. Also line speed checks report the download/upload speeds are okay when connected. Ive even checked the two wire connections into the master socket & found them secure/okay.
Has anyone else has recently had this problem & what did you do to stop your internet connection dropping out?
01-06-2023 13:51
Sounds like a fault on the line somewhere. Best to call the broadband team using the number from the link below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1