Internet connection dropping on Disney plus

[Db5]

I have trouble with Disney + with the internet connection dropping during streaming. After discussions with Now, I have a brand new Hub 2 but the issue persists. I have carried out a number of adjustments.

so far, I have split the bands, I have options for wifi connection or Ethernet. My broadband is running at 80 thingumies (fast fibre). I have reduced playback to 1080. Disney have reset my account. I have deleted the app on my TV (LG on WEBOS). My tv software has been updated to the latest version. I have deleted and reinstalled the app. I have spoken at some length to support at Disney and Now.

anyone have any clue what’s going on?

[gavs82008]

@Db5 

What happens when you do reboots to both the TV and router?

[Db5]

I have rebooted both on several occasions after various combinations. Today
I installed a brand new Now broadband router with brand new filter, cables
etc. I got halfway through Toy Story when it dropped out.

[gavs82008 · Accepted solution]

@Db5 

Could be a bit extreme but what about a factory reset to the TV?

[Db5]

Hi Gavs, I’ll give that ago tomorrow morning before the grandkids capture the tv. Thanks

[Db5]

Hi Gav. It appears to have worked. It will take a few days to be sure but everything has been ok this afternoon.

[gavs82008]

@Db5 

That’s great, a shame that sometimes doing a factory reset is needed to get things working again. Certainly something I remember having to do a fair number of times when I had a LG for the main TV, before I gave up and moved over to Sony.

[Db5]

It was a curious one. We had had Disney working for months but my wife got it free for 3 months on her new phone contract. It worked well until she came out of the free period and began to pay. Resetting the TV was the only item I didn’t consider.