14-09-2022 21:14
I have just set up my WiFi with Now and it’s not even reaching my bedroom before it drops out. It’s a 2 bed house and not even that big. I used to be with sky and it reached my bedroom. I can’t move the hub. What do I do about this?
14-09-2022 21:18 - edited 14-09-2022 21:20
Hi @Anonymous User
Have you still got the Sky Router or did you have to send it back to Sky.
If you still have the Sky Router swap it out with the NOW Router it should connect but might take an hour or two if you had Sky Broadband over FTTC.
14-09-2022 22:39
There is a tweak to the settings you might try, have a look at Step 4 in the help article here:
14-09-2022 22:57
@Anonymous User @redchiz1
And please let us know if it improves things for you.
14-09-2022 23:01
Why are you asking me?
14-09-2022 23:10
I’m not asking you, I’m including you out of courtesy, to acknowledge that it was your suggestion.
Sorry if that wasn’t clear 🥲
15-09-2022 15:50
It's possible the router detected interference on the original channel and has chosen a different one.