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Internet Dropouts on SONY TV

Since I have changed to NOW TV Broadband some two months ago, my SONY BRAVO TV reports a loss of the broadband signal every 30 minutes, after the loss of the broadband signal the TV informs me that it has reconnected within 6 seconds of the loss.

Over the last two months I have tried all of the fixes supplied by SONY and NOW TV and from my research and trials I have concluded that the fault lies with the NOW TV Router Box supplied by NOW TV.

Has anyone else experienced this issue and if so have they succeeded in finding a solution, I have tried most fixes including splitting the 2.4G and 5G router signals, switching off IvP6 etc.  

Will a new NOW TV router fix the issue or is it an inbuilt design fault with the Router Box supplied by NOW TV?

Any suggestions to resolve the issue would be appreciated.

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Re: Internet Dropouts on SONY TV

@Den 

Give the broadband team a call. Number on below link.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

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