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William
Advocate

Internet Down

Anyone else’s router not connecting to the internet?

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3 Replies
gavs82008
Legend 5
Legend 5

Re: Internet Down

@William 

Assuming you’ve tried unplugging it for a few minutes? 

Check this link to determine the status of your connection.

https://help.nowtv.com/article/having-trouble-with-your-broadband

FYI that I do not work for NOW, just a NOW customer trying to help
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William
Advocate

Re: Internet Down

Yes.. Also checked the ‘Check My Connection’ service… Still nothing

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gavs82008
Legend 5
Legend 5

Re: Internet Down

@William 

Give the broadband team a call. Not sure if the centre is still open, if not you’ll be able to call from 8am tomorrow.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
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