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Anonymous User
Not applicable

Internet Down

Hi 

Internet has gone down, service checker states that it cannot be fixed online and to call 0800 759 1177. 

When you call the number it states it’s a known issue and to check this forum for more information. 

I can’t locate any more information on the matter however, does anyone know where I can? 

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Hi @Anonymous User @Anonymous User 

Are you based in the North West, Lancashire or Manchester area ?

If so there has been multiple outages since the hourly of this morning.

View solution in original post

13 REPLIES 13
Anonymous User
Not applicable

Mines done same no information given 

gavs82008
Legend 5
Legend 5

@Anonymous User @Anonymous User 

You have to call the broadband team for any updates.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
schnapps
Legend 5
Legend 5

Hi @Anonymous User @Anonymous User 

Are you based in the North West, Lancashire or Manchester area ?

If so there has been multiple outages since the hourly of this morning.

Anonymous User
Not applicable

Same here, since around midday I haven't had any service...

Cat2
Scholar

When will this be sorted?

schnapps
Legend 5
Legend 5

Hi @Cat2 

I have no idea being a customer just like you.

Over on NOW and Sky Twitter they are saying that their Teams are trying to resolve it as soon as possible.

https://www.ispreview.co.uk/index.php/2022/10/sky-broadband-customers-in-north-west-england-suffer-o... 

 

Anonymous User
Not applicable

Same here. Can't seem to get an update from anywhere.

gavs82008
Legend 5
Legend 5

@Anonymous User 

You don’t get updates on this forum. You have to call the broadband team.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
Cat2
Scholar

Mine is also down.