06-06-2023 10:19
Our internet continually drops out when downloading / uploading, internet browsing or watching TV. We've checked the line for faults, checked our download / upload speed and all seems to be fine. Does anyone have any ideas? We're not heavy users either.
Many thanks in advance!
06-06-2023 11:02
Below are some standard things you can and probably have done before calling the team.
Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed
You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status
06-06-2023 11:34
Ah no I haven't actually tried the reset button, I've unplugged the power elad for a few minutes and then plugged it back in, I'll give that a go, thanks!
12-06-2023 17:17
Sadly the reset didn't work, tried plugging in via ethernet but both ports also dead. Can't find a phone number for them anywhere other than one to complain which I don't particularly want to do but that number isn't recognised either 🙂
12-06-2023 17:39 - edited 12-06-2023 17:40
@Adamskidog wrote:Can't find a phone number for them anywhere other than one to complain which I don't particularly want to do but that number isn't recognized either 🙂
If you are having problems, why wouldn't you want to complain? They're not going to do anything until you do.
Assuming the number you have tried is the one here:
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
Its should be working.
12-06-2023 18:13
The number is in one of my links from my post.
06-06-2023 22:53
@Jayach wrote:Is it possibly just the Wi-Fi that is dropping, rather than the internet connection?
You can tell this by whether the lights on the router change or not when it drops out.
07-06-2023 9:11
Possibly for our computers as they're in another room with solid walls inbetween but the TV is in the same room as the router.