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ostridge
Advocate
‎18-05-2022 24:30

Internet BB connection DOWN 7 times in 7 days every day that is - whats happening

DSL Internet BB connection DOWN 7 times in 7 days

Line 6: May 10 17:49:10 syslog: Clear IP addresses. PPP connection DOWN.
Line 24: May 10 18:02:38 syslog: Clear IP addresses. PPP connection DOWN.
Line 170: May 14 21:34:00 syslog: Clear IP addresses. PPP connection DOWN.
Line 197: May 15 02:55:18 syslog: Clear IP addresses. PPP connection DOWN.
Line 218: May 15 05:21:26 syslog: Clear IP addresses. PPP connection DOWN.
Line 257: May 15 15:03:40 syslog: Clear IP addresses. PPP connection DOWN.
Line 341: May 17 17:58:49 syslog: Clear IP addresses. PPP connection DOWN.

Location is TS16 9

 

 

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1 Reply
gavs82008
Legend 5
Legend 5
‎18-05-2022 7:18

@ostridge 

Your best to call the broadband team. Number in link below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

Tried factory reset to the router? By holding the reset button for 15 seconds.

 

Could be a fault with the router or lines feeding your property or the main lines in the street back to the exchange.

FYI that I do not work for NOW, just a NOW customer trying to help
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