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Tracey
Advocate

Intermittent connectivity

My broadband has been dropping in and out all morning, which is quite annoying.  
I’ve followed the help to check the line and there was no issue at the time but on previous occasions when this has happened the technician on the phone found and fixed issues found elsewhere.  Today though, I have found there is no longer telephone support unless you pay £6 on top of call charges.  Does anyone know of how k can fix this?

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3 Replies
Saint1976
Elite 2

Re: Intermittent connectivity

@Tracey broadband help is a free number. Click the link below

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

JohnH1
Scholar 3

Re: Intermittent connectivity


@Tracey wrote:

Today though, I have found there is no longer telephone support unless you pay £6 on top of call charges.  Does anyone know of how k can fix this?


What ever gave you that idea? As @Saint1976 says broadband support is a free-phone number.

You can also run a self test here: https://account.nowtv.com/check-service-status/  but as the problem is intermittent it's unlikely to find anything.

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RoyB
Legend 5
Legend 5

Re: Intermittent connectivity

@JohnH1 

 

There used to be scammers out there claiming to offer a telephone number you could call for Now support.

 

It did not work, and they just took your money.

 

Thankfully, Now seem to have preempted them by ensuring Now get the top hit on Google, and explaining there that there is no telephone support for streaming.


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