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Anonymous User
Not applicable

‎04-01-2022 12:47

Installation postponed

I received a text saying my installation has been postponed but with no further dates. It directs me to a page that has no information in it, say I don’t have any orders. A BT engineer has just turned up unannounced wanting to test my line. As I am working from home today this isn’t possible. I’ve already cancelled my current contract and need my broadband sorted. There’s no email address anywhere to get in touch. I’m have serious second thoughts if I’m having issues already. 

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2 REPLIES 2
schnapps
Legend 5
Legend 5

‎04-01-2022 12:54

Hi @Anonymous User 

 

Here's the communication methods on how to get in touch with the NOW Broadband Team in the link page below.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

 

Also, here's is their email address from this screen shot below.

 

youdoodle-2020-05-11T14-12-50Z.jpg

 

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Anonymous User
Not applicable

‎04-01-2022 15:40

@Anonymous User wrote:

I’ve already cancelled my current contract and need my broadband sorted.  

If you were/are on another FTTC supplier, you really shouldn't do that. Let the gaining supplier handle it or you risk extended downtime.

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