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Niamh1
Newbie

Incorrect password

My phone and laptop say incorrect password even when I’ve reset the router and restarted my phone several times? 

3 REPLIES 3
redchiz1
Champion 2

You won't get any direct help here I'm afraid, Get onto the broadband support team by calling 0330 332 3050, they will hopefully guide you. 

RoyB
Legend

@Niamh1 

Are you using the password found on a label under the router, respecting that case matters - CAPITALS must be input in capitals, and lower-case letters in lower case?

And taken care to distinguish O from 0, and capital I from lower-case l and numeric 1, and so on?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Jayach
Elite 3

Have you tried using WPS? 

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