Showing results for 
Search instead for 
Did you mean: 

IP address blacklisted - how to change it

I can't send email from Outlook anymore - I thought it would fix itself but its been over a week.

I just get a message saying my IP address has been blacklisted by - but when I got to that it says its to stop me running an email server myself (which I'm not, I'd have no idea how to).

So the only thing I can think is to change my IP address - I've tried rebooting but I get the same one again so that doesn't work.

Any ideas - I have the NowTV hub 2

Thanks in advance !

Legend 5
Legend 5

Hi @AndyEdinburgh 

Have you tried unplugging the power to the NOW Router for around 30 minutes, this should then automatically acquire a new IP address.

Worth a shot if you haven't tried it already.

Legend 5
Legend 5


To follow up from @schnapps when you say reboot, have you tried a factory reset to the router if that fails?

FYI that I do not work for NOW, just a NOW customer trying to help