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I orderd now tv broadband but now I check to see my order now says cancelled

I ordered my now tv broadband package over a week ago and all went well. I checked today to see my order now says it is cancelled and my kits delivery and turn on date are now on hold.


I've have tried ringing but they hung up on me and then rang again to be on hold for over an hour to still never speak to anyone. Does anyone have any idea what may be going on, because in a few days i will have no internet because of this mess, and its all down to them.

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