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TH2020
Mentor

I just want to upgrade!

I just want to upgrade my Broadband package. Can't do anything online (pathetic!). Have to phone and gave up after 30mins of hold music!

Should I just cancel and move to another ISP?

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ukbobboy
Legend

Re: I just want to upgrade!

@TH2020 

 

 

Or you could email NOW at the following address:

Now TV Customer Services Email.jpg

 

UK Bob

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ukbobboy
Legend

Re: I just want to upgrade!

@TH2020 

 

 

Or you could email NOW at the following address:

Now TV Customer Services Email.jpg

 

UK Bob

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TH2020
Mentor

Re: I just want to upgrade!

Thanks, I'll give it a try. 

 

Seems a complete joke that NowTV don't even publish their email address on the web page!

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ukbobboy
Legend

Re: I just want to upgrade!

@TH2020 

 

 

The email address is here on the web-site but it is difficult to find, I believe that this site's web navigation facilities have deliberately been designed to be difficult.Paranoid Emoji.jpg

Or maybe I'm just being paranoid.

 

 

UK Bob

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TH2020
Mentor

Re: I just want to upgrade!

Probably designed by a HR department! 😉

schnapps
Legend 5
Legend 5

Re: I just want to upgrade!

Hi @TH2020 

 

Which NOW telephone number did you use to reach out the NOW Broadband Team ?

 

Did you use the telephone number in this screen shot below or a different number ?

 

i find that ringing the NOW Broadband Team between 8am to 9am is the best time to call them, where usually i  get through pretty quickly, where phoning them throughout the day or evening varies depending how busy the helplines are.

 

Screenshot_2021-05-13-11-27-53.png

 

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TH2020
Mentor

Re: I just want to upgrade!

Yes, that one.

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schnapps
Legend 5
Legend 5

Re: I just want to upgrade!

Hi @TH2020 

 

Then try the telephone number on this link below, which will get you through to a NOW Broadband Team member (don't worry the link says complaints it will get you through to the NOW Broadband Help Desk).

 

Don't know if the time getting through will be an improvement or not.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

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TH2020
Mentor

Re: I just want to upgrade!

No answer to email, so tried the phone again. Got through this time but upgrade price was a lot more than the advertised price on the web page!

So have cancelled my NowTV account and moved to another ISP.

 

Bye all! 

 

😎

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