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Anonymous User
Not applicable

I can't access adult videos

Why I can't access adult videos ? Please help me to sort this out 

Is very complicated with this broadband 

3 REPLIES 3
schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

The NOW Hub Router comes with a default age rating set at age PG13.

 

If you are the Account Holder go into your online NOW account and change the Broadband Buddy settings to either age 18 or alternatively switch it off.

 

More information in this link below with a quick access link to your Broadband Buddy section whilst you are logged into your NOW Broadband account.

 

https://help.nowtv.com/article/broadband-buddy-troubleshooting 

Jimbob
Newbie

Why is the option to turn this off disabled in my account? 

It simply states 'please wait a moment and try again'. 

gavs82008
Legend 5
Legend 5

@Jimbob 

Try another browser, deleting the cookies and data?

Otherwise call the broadband team to see what is going wrong, see link for number.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

 

FYI that I do not work for NOW, just a NOW customer trying to help