13-05-2020 11:43
I've had Now tv for some time but the tv has suddenly stopped working. I keep changing passwords without success. Also the ID/e-mail address, I try using one then the other but nothing works. I can however login fine on the laptop but the identical details won't work on the tv.
15-05-2020 11:44
@Anonymous User
Switch the TV off at the wall; pull the plug out if it is an unswitched socket.
Wait two minutes for all the electrons to die, and then plug it back in, and immediately reset it from the TV System/Support Menu.
This was Samsung’s advice for the NowTV app on our TV, and it worked for us, and it might well work for your make and model, even if different.