cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

I can sign in on my laptop but not my tv

I've had Now tv for some time but the tv has suddenly stopped working. I keep changing passwords without success. Also the ID/e-mail address, I try using one then the other but nothing works. I can however login fine on the laptop but the identical details won't work on the tv.

1 REPLY 1
RoyB
Legend

@Anonymous User 

 

Switch the TV off at the wall; pull the plug out if it is an unswitched socket.

Wait two minutes for all the electrons to die, and then plug it back in, and immediately reset it from the TV System/Support Menu.

 

This was Samsung’s advice for the NowTV app on our TV, and it worked for us, and it might well work for your make and model, even if different.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.