Hub not working

[Alba]

My broadband was supposed to go live yesterday but my account still says to not set it up yet. I did it anyway because it should be live by now but only 2 green lights showing and keeps asking me to sign in on my device.

That takes me to a page telling me to check the cable connection (which I have and it's fine) and won't connect at all, just keeps telling me to check the cables and restarting the hub.

Has this happened to anyone else? How can I get it to work? 

[gavs82008 · Accepted solution]

@Alba 

Have you called the broadband team to see what’s going on? Unfortunately NOW are fully reliant on OpenReach to sort it out.

https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412518