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PooPoo
Advocate

Hub 2 not Working on Activation Date

After setting-up my hub 2 box today, the only green color lights appeared in the box is power light and wireless light and the bloody internet light is not show-up whatsoever.

 

The customer service staffs were helpless, the engineer was not that professional and the whole now tv company did not care about your desperate situation during this pandemic period.

 

(by the way, its been almost a month now and the problem STILL not resolved yet...... I feel very very very frustrated and disappointed😭) Anyone help me????!!!!

3 Replies
gavs82008
Legend 5
Legend 5

@PooPoo 

There isn't much help I can provide, apart from keep calling the broadband team. The thing with NOW is they are fully reliant on OpenReach for setting up and maintaining the network. 

 

So if I were you I would call daily until the situation is resolved. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
Steph0188
Advocate

Hey! Did you get to the bottom

of this? Exactly what mine is doing 

gavs82008
Legend 5
Legend 5

@Steph0188 

Have you called the broadband team using the number from my post up thread?

FYI that I do not work for NOW, just a NOW customer trying to help