How to set up the broadband

[Ronaldo]

I have already set up the broadband, but the internet light is dark and I don't know how to deal with that.

[gavs82008]

@Ronaldo 

When is your go live date? As activation can take up until midnight.

https://help.nowtv.com/article/i-ve-ordered-now-broadband-what-happens-next

[Ronaldo]

Thank you sooo much! I follow all the instructions but it still don't have the internet

[gavs82008]

@Ronaldo 

You didn’t answer my question. When is/was your go live date? 
If it’s in the future then that’s why you won’t have any internet. If it was yesterday or in the past then you need to call the broadband team.

[Kan]

I have a similar situation. My go live date is 11 Sept and I plug in my broadband as instructed. I called the team and they said it could take 24 - 48 hours to get connected. So now I am confused as to when I can use the broadband. 

[RoyB]

@Kan 

When you get the green light - literally in this case 😛