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cherrypicker999
Occasional Poster

How to select the live date for fibre broadband?

Common sense dictates people plan ahead and want to select a live date for moving their broadband to a different supplier.

I am with BT and my contract expires on 30th May.

I am trying to move to Now TV via TopCashBack.

I am given 14 day activation by default. This is useless for me. I would be hit with huge penalty charges.
I am sure NowTV would do the same.

Why is there no option of selecting the activation date? Surley, this is a basic requirement?

The Irish call centre staff are so poorly trained they cannot answer. When asked for a manager I was told the manager will not speak to me as I do not have an account with Now TV. What sort of manager would make such a statement?


The chat system is is useless and always goes to TV and they have to transfer and time out.

BT and Talktalk are angels compared to NowTV support!

I must say I have never come across such poor support for years.

Can one select an live date or not and if so, how - going via TopCashback to get cashback, else there is no point!

Also, can one continue to use the BT Homehub as opposed to the poorer router supplied by NowTV?

Thanks.

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Andy Legend 5
Legend 5

Re: How to select the live date for fibre broadband?

@cherrypicker999

 

Welcome to the forum. I've never known being able to pick an activation date when signing up for broadband, at the end of the day there is work to be done at the exchange and/or roadside cabinet so it depends on when engineers can be scheduled. You'd need to use the Hub supplied by NOW TV.

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cherrypicker999
Occasional Poster

How to select the live date for fibre broadband?

I selected the exact activation date when I signed up to BT from options available.

There should at least be "earliest day for takeover".

 

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Andy Legend 5
Legend 5

Re: How to select the live date for fibre broadband?

@cherrypicker999 That's useful to know as I'm coming up to my contract end date soon. Never seen the option with Sky or NOW TV. If you're still keen you could phone up again and ask if they can delay after you've placed an order, don't how how flexible they will be though.