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Anonymous User
Not applicable

‎03-12-2021 9:10

How to schedule an engineer visit

I have started renting a new property with my girlfriend, we were due to have an engineer show up on Monday the 27th but one could not get here due to the engineer getting ill.

 

I then received a text to reschedule for the Wednesday the 1st of December, i took a day off work for this and once again no engineer showed up but this time I had no text or call to let me know so I waited in all day.

 

I have tried to get in contact with NOW's helpline to reschedule for a new set up appointment but I just got told that someone will contact me within 72 hours.

 

Are these kind of customer services issues a regular occurrence with NOW?

 

How do I go about setting up another engineer visit because at the moment I am in the dark.

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2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎03-12-2021 9:20

@Anonymous User 

When I was a broadband customer with NOW I never had any issues.

 

Best to call the team until it is resolved.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
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Anonymous User
Not applicable

‎03-12-2021 9:57

Is this for a new broadband install? You won't necessarily get an engineer visit the property.

0