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Anonymous User
Not applicable

How to schedule an engineer visit

I have started renting a new property with my girlfriend, we were due to have an engineer show up on Monday the 27th but one could not get here due to the engineer getting ill.


I then received a text to reschedule for the Wednesday the 1st of December, i took a day off work for this and once again no engineer showed up but this time I had no text or call to let me know so I waited in all day.


I have tried to get in contact with NOW's helpline to reschedule for a new set up appointment but I just got told that someone will contact me within 72 hours.


Are these kind of customer services issues a regular occurrence with NOW?


How do I go about setting up another engineer visit because at the moment I am in the dark.

Legend 5
Legend 5

@Anonymous User 

When I was a broadband customer with NOW I never had any issues.


Best to call the team until it is resolved.

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Is this for a new broadband install? You won't necessarily get an engineer visit the property.