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Anonymous User
Not applicable

How far in advance are go live dates?

Hi all,

 

I'm looking at getting NOW TV for the first time for when I move into my new house in a few weeks time. Is anyone aware roughly how far in advance go live dates are when signing up?

 

If they're usually within a week it would make sense for me to wait a bit until just before I move, but if they can be 2-3 weeks wait then I'll probably look to sign up now.

 

Thanks in advance for the help!

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

NOW usually quote 14 days from date of order if it is a straight forward installation or a switch over from another ISP.

 

Should it not be a straight forward installation by BT Openreach it may take longer.

 

If you want an official reply by NOW then send them an email using the email address in the screen shot below.

 

youdoodle-2020-05-11T14-12-50Z.jpg

 

View solution in original post

3 REPLIES 3
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

NOW usually quote 14 days from date of order if it is a straight forward installation or a switch over from another ISP.

 

Should it not be a straight forward installation by BT Openreach it may take longer.

 

If you want an official reply by NOW then send them an email using the email address in the screen shot below.

 

youdoodle-2020-05-11T14-12-50Z.jpg

 

Anonymous User
Not applicable

Great thanks for your help!

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Alternatively you can phone the NOW Broadband Team using the telephone number in this link page below.

 

Don't worry if the subject title says "Complaints" where it will get you through to the NOW Broadband Team.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1