cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

How do I report no dial tone on a working connection?

Can anyone help me contact NOW TV to log the fact that I have no dial tone on my line.  The same is true for my parent's NOW TV service, but other services using a BT line seem to be unaffected.  The lines are fine and the broadband is working but both addresses have not had dial tone for at least 2 days!

I have searched the site for a meaningful contact email address or telephone number, but nothing other than the general customer service email address to which my parents have already sent an unresolved email.

Thanks in advance for any suggestions.

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Anonymous User 

If you do a search on the forum there are literally endless threads with ways of contacting NOW. Here is the number nonetheless, see the link below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Anonymous User 

If you do a search on the forum there are literally endless threads with ways of contacting NOW. Here is the number nonetheless, see the link below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

@gavs82008 Thank you for your response. I did try a couple of links for similar problems as I was typing but they lead to pages that were no longer there.

I appreciate the link that you sent as it gives a contact number for an agent despite my problem not being a broadband complaint.  I did not expect to have to resort to joining a community to find details that should be easily accessible on NOW TV's official website.

Thanks again, the link is very much appreciated.