High pitched noise coming from router constantly

[Anonymous User]

Whenever there is power to the hub it puts out a high pitched whine that drives us crazy, have to unplug the thing if i want to sleep in there, stopping others from watching netflix/ gaming.

Ive seen people post about this before but noone had a solution, do i need to give NOW a call as cant find a means to contact them online

Thanks

[gavs82008]

@Anonymous User 

To ask the daft question, have you turned off your router for a while and turned it back on?

As for getting in touch with the broadband team, yes generally speaking you have to give them a call. (number on the link below)

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[Anonymous User]

Cheers for the response, yeah i have tried disconnceting power, tried with & without Ethernets plugged in still the same.

Going to give NOW a call

[schnapps · Accepted solution]

Hi @Anonymous User 

Sounds to me like a faulty NowTV Hub Router.

I have seen people on the forum report this before.

Here's on example in this linked thread below.

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/Now-tv-two-router-buzzing/m-p/545323#M12074 

I have installed three NowTV Hub 2 Routers all running silent.

Hopefully a replacement Router will resolve it.

[Anonymous User]

Thank you for the responses people

Just spoke to NOW, told them the issue and the guy was very helpful and said they'll send a replacement box within 3 - 5 days

Hopefully the new one is all good