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Anonymous User
Not applicable

High Ping with ethernet cable

Hi, 

So tried to do a bit of pc gaming today, my pc is setup on ethernet but despite the wifi working fine my ping is sitting between 40-65ms which for a wired connection is very poor. Opponents in my games are jittering and lagging across my screen, and despite looking on this website as hard as I can it seems impossible to actually contact anyone at nowtv. Does anyone have a potential fix I could try or know how I could get in touch with a technician? Thanks a lot!

1 REPLY 1
Jayach
Elite 3

The contact number for Now broadband support is here:

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1