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sammie-85
Advocate

Help

Hi I have now TV broadband and calls had it a good few years but never had an house phone plugged in up until the other day and I don't have a dail tone, wondering if someone could help me with please.. 

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3 Replies
redchiz1
Expert 3

Re: Help

Are you connecting your handset to the master socket, or at an extension? Are you using a microfilter, or is the socket pre-filtered with separate connectors for phone and broadband? Does your master socket have a test socket? Is your broadband working OK? 

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sammie-85
Advocate

Re: Help

Am using a microfilter that now TV sent and yes my broadband is working fine 

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gavs82008
Legend 5
Legend 5

Re: Help

@sammie-85 

Have a look at this link for troubleshooting.

https://help.nowtv.com/article/fix-problems-with-my-phone

 

If you need to call the team, number on link below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

Give us a call on 08007591213 to speak directly to a NOW advisor.

FYI that I do not work for NOW, just a NOW customer trying to help
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