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Anonymous User
Not applicable

‎21-04-2020 16:45

Help - broadband (WAN) disconnecting/reconnecting

Broadband can be fine for hours, and then have multiple drops every few minutes (WAN disconnect/reconnecting) - see extracts from activity log below.

(During the up-periods, it is actually up and working, but can go down a few minutes later  -see below)

 

Looks like there was a cluster of them at a similar time yesterday too. 

 

Can someone help or advise please?

Thanks.

Apr 21 14:03:20 syslog: [77826.119000] Line 0: VDSL2 link down
Apr 21 14:03:22 syslog: Clear IP addresses. IP connection DOWN.
...

Apr 21 14:04:33 syslog: ptm0.1 - WAN link UP.
Apr 21 14:04:33 syslog: Received valid DHCP lease from server. Connection UP.

...

Apr 21 14:19:19 syslog: [78787.735000] Line 0: VDSL2 link down
Apr 21 14:19:21 syslog: Clear IP addresses. IP connection DOWN.
...

Apr 21 14:20:32 syslog: ptm0.1 - WAN link UP.
Apr 21 14:20:32 syslog: Received valid DHCP lease from server. Connection UP.
...

Apr 21 14:22:18 syslog: [78966.256000] Line 0: VDSL2 link down
Apr 21 14:22:20 syslog: Clear IP addresses. IP connection DOWN.

...

Apr 21 14:23:29 syslog: ptm0.1 - WAN link UP.
Apr 21 14:23:29 syslog: Received valid DHCP lease from server. Connection UP.
...

Apr 21 14:29:19 syslog: [79386.795000] Line 0: VDSL2 link down
Apr 21 14:29:20 syslog: Clear IP addresses. IP connection DOWN.
...

Apr 21 14:30:25 syslog: ptm0.1 - WAN link UP.
Apr 21 14:30:25 syslog: Received valid DHCP lease from server. Connection UP.

0
1 ACCEPTED SOLUTION
RoyB
Legend

‎06-06-2020 15:01

In response to Anonymous User's comment

@Anonymous User 

 

Sure. the broadband support number is still manned and working, so call that.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.

View solution in original post

0
2 REPLIES 2
Anonymous User
Not applicable

‎31-05-2020 15:48

Still happening a few times a day.

Is there anyone out there that can help? Is there any way to speak to NOWTV support during the pandemic?

 

May 29 14:12:54 syslog: [] Line 0: VDSL2 link down
May 29 15:37:11 syslog: [] Line 0: VDSL2 link down

May 30 14:02:07 syslog: [] Line 0: VDSL2 link down
May 30 14:08:11 syslog: [] Line 0: VDSL2 link down
May 30 15:11:06 syslog: [] Line 0: VDSL2 link down

May 31 10:53:11 syslog: [] Line 0: VDSL2 link down
May 31 14:20:09 syslog: [] Line 0: VDSL2 link down
May 31 15:31:38 syslog: [] Line 0: VDSL2 link down

0
RoyB
Legend

‎06-06-2020 15:01

In response to Anonymous User's comment

@Anonymous User 

 

Sure. the broadband support number is still manned and working, so call that.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
0