Help - Split wireless - now can’t access the wireless settings

[Anonymous User]

hi there

I noticed an unknown device attached to our WiFi which I couldn’t identify, and we’ve been having frequently slow internet for the past 5 weeks more often than not dropping internet connection entirely.

i decided to change the name of the 2.5ghz wireless to split the network, and also changed the password to kick off the unknown device.

however - this has now meant that I can no longer access the wireless router settings which I didn’t realise would happen.

does anyone know how to get this back so I can access the router settings?

thanks in advance!

[Anonymous User]

I think I’ve found the solution - I can still access the router setting on the original wireless 5ghz frequency.

does anyone know if I sync the two ghz settings again whether this will lose the back end settings entirely? Or should I be able to access again as normal? 

[schnapps]

Hi @Anonymous User 

Factory reset the NowTV Hub Router by holding the reset button on the back of the router for about 15 seconds, then access the router settings with your internet browser using 192.168.0.1 in your url address bar and when prompted enter admin & nowtv has your username and your password.

Then change your SID Name and SSID password from the Hub Router default settings and make any other settings you wish to make from default.

[schnapps · Accepted solution]

Hi @Anonymous User 

I have the NowTV Hub 2 Router and never had any issue accessing the Router once i split the 5ghz and 2.4 ghz wifi bands on the Hub.

Use these instructions which worked for me.

Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:

1. Connect your Hub Two to your laptop or computer.
2. Open your web browser and enter "192.168.0.1” in the address bar.
3. Select Maintenance and enter “admin” and “nowtv” as the username and password.
4. Select Wireless and then 2.4 GHz Wireless Settings. 
5. Scroll down to “Wireless Access Point” and uncheck Synchronise 2.4GHz and 5GHz Settings.
6. In the ‘Name (SSID)’ box, Change the network name to distinguish it from the current network (e.g. add “_2.4G” to the current name). Select Apply.
7. Check the network name has been updated, and then select 5GHz Wireless Settings.
8. To be able to see easily which network is which on your devices, change the ‘Name (SSID)’ here too (e.g. add “_5G” to the current name). Select Apply.
9. That’s it. Select Logout at the top of the screen to exit.

[Anonymous User]

Thanks buddy! I found I could access the setting back through the 5ghz network eventually  but yes I can confirm this works! Thanks for your help on the above! 🙌