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Zhiyuan
Advocate

Help!!Activation has been delayed for over a month!

Hi
The engineer didn’t show up today to activate my broadband, and I have been waiting for activation for over a month, as my initial activation date was the 8th of December last year.

 

I am not getting any updates from either NOW or Openreach. I need to know why the engineer didn’t come today, what is the technical problem of the activation, when will I finally get my broadband activated.

 

I couldn’t wait for another month or another week, as I really really need the Internet in order to study and work. It is really causing me a lot of trouble while I didn’t have the Internet for the past month. if it is not activated tomorrow, can I get my refund? So that I can get purchase another company’s broadband membership.

1 Reply
gavs82008
Legend 5
Legend 5

@Zhiyuan 

I feel for you I do, however to get anywhere you will need to hound the broadband team until they can resolve it.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help