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Anonymous User
Not applicable

Got sound but no picture

Got sound but no picture 

Legend 5
Legend 5

Hi @Anonymous User 


I am assuming it's when streaming NOW content with your TV Membership ?


If so, what is your playback device and is it happening on all NOW content you watch or a certain particular TV show or movie ?


Should you be using an external device connected with a HDMI cable, then try temporary unplugging both the streaming device and television at the mains, try a different HDMI port on the television and restart television and streaming device.