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Anonymous User
Not applicable

Go live date missed

Hi, yesterday it was supposed to go live, and nothing happened.

Ive been waiting for more than 2 Weeks now. Why it's taking so long? Can somebody check what's going on?

The order and tracking page has disappeared.

 

1 ACCEPTED SOLUTION
Anonymous User
Not applicable

I had the same issue. It's been two days and I actually called the customer service. They told me they'll send me a text message or email, but I received nothing.

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4 REPLIES 4
Anonymous User
Not applicable

I had the same issue. It's been two days and I actually called the customer service. They told me they'll send me a text message or email, but I received nothing.

schnapps
Legend 5
Legend 5

Hi @Anonymous User @Anonymous User 

 

Because this is predominantly a forum where customers help out fellow customers, it might be a good idea to chase up NOW directly.

 

From the link page below, there are a few communication methods (including a telephone number) to contact the NOW Broadband Team.

 

Hope you both get it sorted.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

Anonymous User
Not applicable

Hi Rafael,

 

I have the same problem today. And I am wondering if you have got your broadband activated yet.

 

Thanks,

Aniso.

Anonymous User
Not applicable

Yes, It's live. It started yesterday (I called them, and they informed me the engineer would come to take a look outside of the property).