25-10-2022 15:20
Does anyone know of a phone number I can use to speak to Now Broadband?
I appreciate their model is based upon low customer interaction but that's not particularly helpful when you've an intermittent internet supply and work from home on a regular basis.
(I'm talking several times a day, with each being anything between several seconds up to an hour)
The only option I can think of is to cancel my direct debit in the hope it motivates some interest.
Thank you for your help.
25-10-2022 17:04
@Anonymous User
Have you done a search on the forum? There are plentiful threads with the number.
Check the link below nonetheless.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
Have you done the standard troubleshooting from this link? Make sure you check the status of your line and do a factory reset.
https://help.nowtv.com/article/improve-broadband-speed
25-10-2022 19:26
@Anonymous User wrote:The only option I can think of is to cancel my direct debit in the hope it motivates some interest.
Don't do that, the most likely result is a poor credit score, and possibly bailiffs.