Frequent Internet outages - how to get in touch?

[Anonymous User]

Does anyone know of a phone number I can use to speak to Now Broadband?

I appreciate their model is based upon low customer interaction but that's not particularly helpful when you've an intermittent internet supply and work from home on a regular basis.

(I'm talking several times a day, with each being anything between several seconds up to an hour)

The only option I can think of is to cancel my direct debit in the hope it motivates some interest.

Thank you for your help.

[gavs82008]

@Anonymous User 

Have you done a search on the forum? There are plentiful threads with the number.

Check the link below nonetheless.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

Have you done the standard troubleshooting from this link? Make sure you check the status of your line and do a factory reset.

https://help.nowtv.com/article/improve-broadband-speed

[Jayach]

---

@Anonymous User wrote:

The only option I can think of is to cancel my direct debit in the hope it motivates some interest.

---

Don't do that, the most likely result is a poor credit score, and possibly bailiffs.