cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Ennilea
Mentor

Forcing pin usage for Live movies

So

Spoiler
 

whos great idea was it to force your customers who live alone to put a pin in also each time I want to watch a movie rated 12 or over on live TV.. I wont be doing that, I dont need a pin.. I mean I am in my 40s am sure i can select a suitable movie without your help so why should i set one up??.. you might just have lost me for your movies Pass.. Hugely dissapointing.. I dont need a Nanny thx

5 Replies
Community Manager
Community Manager

Re: Forcing pin usage for Live movies

Hi @Ennilea , 

 

Thanks for your post.

 

We’re introducing the mandatory PIN on some live Sky channels to make sure we’re doing as much we can to make our service more responsible.

 

It also offers our customers more choice to watch content that normally might not be available before the traditional ‘watershed’.

 

We understand that a PIN may not be needed for certain customers so, we'll take this on board and feed this back to the business. 

 

Thanks

Karl

0 Thanks
Reply
coyley1
Mentor

Re: Forcing pin usage for Live movies

All my children are grown up. I have NOW TV in my room and I’m getting a bit tired with having to keep putting a PIN in every time I want to watch something. Why can I not turn it off? It’s the parents responsibility to monitor what children watch. Not the TV Police. I’m seriously thinking of cancelling. A badly thought out idea. The nanny state 


@Karl-F wrote:

Hi @Ennilea , 

 

Thanks for your post.

 

We’re introducing the mandatory PIN on some live Sky channels to make sure we’re doing as much we can to make our service more responsible.

 

It also offers our customers more choice to watch content that normally might not be available before the traditional ‘watershed’.

 

We understand that a PIN may not be needed for certain customers so, we'll take this on board and feed this back to the business. 

 

Thanks

Karl


 

jon1973
Advocate

Re: Forcing pin usage for Live movies

But that’s what the parental pin is for.  A mandatory pin, even when just switching between channels is a really awful customer experience, and it doesn't make any logical sense.

RoyB Legend 5
Legend 5

Re: Forcing pin usage for Live movies

@jon1973 

 

Google ‘PIN for live movies OFCOM’ and read as many of the resulting references as you can stand.

 

From these, you will see that NowTV has no choice in the matter 😥

And also that wherever you go, this requirement will be in force.

 

But if you can think of a less onerous scheme that OFCOM could employ which still meets their criteria, and put it to them and have it adopted, you would earn the gratitude of, possibly, millions of people.


If my posting answered your question, please click ‘Accept Answer’
If you liked my posting, please click ‘Thanks’.
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
0 Thanks
Reply
Oceano
Mentor

Re: Forcing pin usage for Live movies

There's nothing "responsible" about blocking access to channels to those who have paid for them and who do not need or warrant having a pin just to change channels.

 

So yes, please do "feed it back" to the business, and tell them they've just lost mine for their ridiculous "mandatory" nannying of adults who don't have or no longer have kids.

0 Thanks
Reply