cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Finding out what account my nowtv stick is connected to

Hi guys,

 

We have a nowtv stick which won't let me add any subscriptions as it says the payment info isn't up to date. Ive added the new payment info but it still isn't working. 

I don't know if the nowtv stick is logged into a different account ? How can I check and how can I amend it if it is ? Thanks guys

1 REPLY 1
RoyB
Legend

@Anonymous User 

 

Keep scrolling down until you reach the very last row of the Now display, and can’t scroll down any further.

 

Then scroll right, and you should encounter the square headed Account Details. That will tell you what account name, if any, you are signed in with.

 

If it isn’t correct, sign out there, and then sign in with your correct details.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.