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Mortisha103
Occasional Poster

Fibre broadband only 27.2 instead of 65

Fibre broadband only 27.2 instead of 65 Mbps or what the letters are we are paying for the top broadband but the speed has never been there

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4 Replies
schnapps Legend 4
Legend 4

Re: Fibre broadband only 27.2 instead of 65

Hi @Mortisha103

When you go to My Account > Broadband & Calls on here and under broadband package what tier fibre and average speeds do they quote on screen ? 

schnapps Legend 4
Legend 4

Re: Fibre broadband only 27.2 instead of 65

Hi @Mortisha103

Should have also said, when you go to My Account > Technical Checks where it will under take a health check on your line, does it show a green tick saying everything looks fine and if so what down & up speeds does it say on screen.

Or does it show a red message that there is a problem with the broadband ?

Mortisha103
Occasional Poster

Re: Fibre broadband only 27.2 instead of 65

Thank you for taking the time to reply.  The average speed quoted says 65 but all of the speed checks show much lower speed of 27.2

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schnapps Legend 4
Legend 4

Re: Fibre broadband only 27.2 instead of 65

Hi @Mortisha103

You could try some of the basic stuff, like reboot the router, press and hold the reset button on the back of the router and leave the router switched off for about 20 minutes.

If that doesn't work and there is no improvement in your internet speeds, then contact the nowtv broadband team who can assist you further.

There might be a remote possibility that open reach haven't switched you to the top tier superfast fibre where you are stuck on std fab fibre ?

Go to My Account > Broadband & Calls and under moving home there should be a telephone helpline number.

Just be aware that their phones lines have been busy for the last few days (according to the red service banner on top of the forum pages).

 

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