16-09-2022 11:28
We have issues with our broadband dropping out about 15 times a day, usually only for a minute or so.
NOW have said no issues. Work IT dept suggested splitting the signal 2.4/5 which we have done and no improvement.
Neighbour said he had same issue, and got the copper wire between the pole and his house replaced with fiber and issue was rectified.
Asked NOW to replace the wire and they said no - told us that they cant service houses that have fiber.
Is our only option to wait until our contract ends and move to BT or Talk Talk (who my neighbour is with)? Any other ideas? Thanks
16-09-2022 12:57
Now don't provide a service over fibre cables, only copper.
Any one that told you otherwise is a fibber .
Let's start from the top, what package are you on with now?
Are you plugged into the master socket, or an extension?
16-09-2022 17:16
If you are in a Full Fibre area, then moving to it when your contract ends may be a good idea.
However if there is a problem with the copper line to your property Openreach are still obliged to fix it.
16-09-2022 23:06 - edited 16-09-2022 23:08
I thought the top two Now Broadband packages were fibre from the cabinet back to the Now servers? Now may not provide all-fibre services, but they are certainly providing services over fibre for the majority of their traffics’ journeys, surely?
Is there fibre over poles? I would have though it was pretty fragile stuff, and it all ran safely underground?
But certainly no fibre to a pile, and then copper from it? Or is that possible?
17-09-2022 2:31
@RoyB wrote:Is there fibre over poles? I would have though it was pretty fragile stuff, and it all ran safely underground?
No. full fibre using the existing poles, plus sometimes a few extra. is very common
Openreach Update on Solutions for UK FTTP Pole Capacity Issues - ISPreview UK
17-09-2022 14:09
@RoyB wrote:But certainly no fibre to a pile, and then copper from it? Or is that possible?
Sorry, I missed this part of the question.
No, they wouldn't swap technology on the way, it will be either copper or fibre all the way. However, they can use a hybrid cable from the pole with both copper and fibre, for anyone who wants to keep the copper phone line. (until the PSTN is switched off)
17-09-2022 17:02
Thought not.
But then, as above, I thought you wouldn’t have fibre coming over poles, which you have put me straight on.
You live and learn…. 😛
17-09-2022 9:53
@RoyB coper being dial up, ADSL, VDSL
Fibre being fibre all the way
@magthemex you will need to look at why its dropping out, and what is dropping out
Is this issue something new, or has it been there from the start?
Is it the wifi thats dropping, or is the router dropping the internet connection ?
the only way you can check this is to use a wired Ethernet connection to see if that's stable, and/or to go to the router settings and check the uptime/connected time info
17-09-2022 16:59
If fibre is fibre all the way, doesn’t that mean that two out of the three Now Broadband plans breach the Trade Descriptions Act?