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MickyB
Observer

Fast fibre line

My street has just recently had fast fibre installed by Open Reach, how do I contact now tv to get the line installed to my house.

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schnapps
Legend 5
Legend 5

Re: Fast fibre line

Hi @MickyB 

 

Phone them up and see what they say.

View solution in original post

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11 Replies
schnapps
Legend 5
Legend 5

Re: Fast fibre line

Hi @MickyB 

 

Is that fast fibre to the street cabinet or to the premises ?

 

NOW don't currently offer Fast Fibre to the Premises (only to the cabinet).

 

If you want FTTP and BT Openreach have already provided this service in your street, then you need to look at alternative ISP's who offer this service such has Sky, BT etc.

 

Here's an email address if you want to ask the question directly to NOW about FTTP (Fibre To The Premises).

 

youdoodle-2020-05-11T14-12-50Z.jpg

 

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schnapps
Legend 5
Legend 5

Re: Fast fibre line

Hi @MickyB 

 

If you rather phone the NOW Broadband Team instead of emailing them, then use the telephone number on this link page below.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

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MickyB
Observer

Re: Fast fibre line

Would have been nice to know before we changed to now tv in December, so now we are in this position for another 11 months

schnapps
Legend 5
Legend 5

Re: Fast fibre line

Hi @MickyB 

 

Phone them up and see what they say.

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MickyB
Observer

Re: Fast fibre line

I’ve mananged to speak to someone at now tv . The answer is they don’t put the line in to the house.

RoyB
Legend

Re: Fast fibre line

@MickyB 

 

https://help.nowtv.com/article/early-termination-charges

 

So quite a penalty….

 

I don’t suppose your speeds are below the guaranteed minimum that Now promised you, which would give you an out, or any of the other escapes that Now accept?

 

If not, and you really want the new FTTP, try contacting BT and explaining the situation.

 

They may be able to put the hard word on Now and get you over to BT relatively penalty-free, given that Now can’t offer you the available Superfast Fibre 😢

 

 

Line 3. Overhead, without any fuss, the stars were going out…..
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Grumpyfrog
Advocate

Re: Fast fibre line

We are in a similar situation. 

 

I joined Now Broadband in January and signed up and paid for 'Superfast' in the knowledge that Openreach would be laying new fibre cable in our street.

This has now been done, and although I am getting reliable broadband service from Now, (c30mbps) I am not getting the service nor the speed I am actually paying for.

It is very disappointing to learn on the forum, that Now will not link super broadband to my house, so effectively no chance of faster download speeds.

 

Now have not yet been contacted.

Any options open to me?.

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Anonymous User
Not applicable

Re: Fast fibre line

@MickyB 

Perhaps try Sky, they should be able to use the FTTP, and as they own Now maybe they can waive the fee, or credit it to your new Sky account. (No idea if it is possible, but worth a try)

Anonymous User
Not applicable

Re: Fast fibre line

@Grumpyfrog 

Why do you think you are not getting the service nor the speed you am actually paying for?

Presumably you are on Super Fibre, and although they claim average speed of 63 Mbs, it is an average and is dependant on the Openreach line. You should have been quoted a personal estimate when you signed up.

If you want to know what Openreach believe your line capable of, look here:

BT Broadband (btwholesale.com)

 

 

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