Is that fast fibre to the street cabinet or to the premises ?
NOW don't currently offer Fast Fibre to the Premises (only to the cabinet).
If you want FTTP and BT Openreach have already provided this service in your street, then you need to look at alternative ISP's who offer this service such has Sky, BT etc.
Here's an email address if you want to ask the question directly to NOW about FTTP (Fibre To The Premises).
So quite a penalty….
I don’t suppose your speeds are below the guaranteed minimum that Now promised you, which would give you an out, or any of the other escapes that Now accept?
If not, and you really want the new FTTP, try contacting BT and explaining the situation.
They may be able to put the hard word on Now and get you over to BT relatively penalty-free, given that Now can’t offer you the available Superfast Fibre 😢