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MickyB
Observer

Fast fibre line

My street has just recently had fast fibre installed by Open Reach, how do I contact now tv to get the line installed to my house.

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schnapps
Legend 5
Legend 5

Re: Fast fibre line

Hi @MickyB 

 

Phone them up and see what they say.

View solution in original post

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schnapps
Legend 5
Legend 5

Re: Fast fibre line

Hi @MickyB 

 

Is that fast fibre to the street cabinet or to the premises ?

 

NOW don't currently offer Fast Fibre to the Premises (only to the cabinet).

 

If you want FTTP and BT Openreach have already provided this service in your street, then you need to look at alternative ISP's who offer this service such has Sky, BT etc.

 

Here's an email address if you want to ask the question directly to NOW about FTTP (Fibre To The Premises).

 

youdoodle-2020-05-11T14-12-50Z.jpg

 

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schnapps
Legend 5
Legend 5

Re: Fast fibre line

Hi @MickyB 

 

If you rather phone the NOW Broadband Team instead of emailing them, then use the telephone number on this link page below.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

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MickyB
Observer

Re: Fast fibre line

Would have been nice to know before we changed to now tv in December, so now we are in this position for another 11 months

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schnapps
Legend 5
Legend 5

Re: Fast fibre line

Hi @MickyB 

 

Phone them up and see what they say.

View solution in original post

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MickyB
Observer

Re: Fast fibre line

I’ve mananged to speak to someone at now tv . The answer is they don’t put the line in to the house.

RoyB
Legend 5
Legend 5

Re: Fast fibre line

@MickyB 

 

https://help.nowtv.com/article/early-termination-charges

 

So quite a penalty….

 

I don’t suppose your speeds are below the guaranteed minimum that Now promised you, which would give you an out, or any of the other escapes that Now accept?

 

If not, and you really want the new FTTP, try contacting BT and explaining the situation.

 

They may be able to put the hard word on Now and get you over to BT relatively penalty-free, given that Now can’t offer you the available Superfast Fibre 😢

 

 


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