Failure to connect to xbox live

[Zog]

From Friday (9th of Dec) I have been unable to connect to xbox live. I have been through all the xbox forums and the only thing that resolves the issue is to access xbox live using an alternative wifi connection from another provider. 

please could someone let me know if any router settings have been updated or changed by NowTV recently? Also how to regain access to xbox live via now broadband. 

thanks

zog

[schnapps]

Hi @Zog 

I don't own an Xbox, but see if the FAQ on this help linked article below gets you up and running.

https://help.nowtv.com/article/broadband-buddy-troubleshooting 

[Zog]

Thanks for this. I’ve turned off broadband buddy now and will check and see if it makes a difference tomorrow.