Existing internet booster won’t recognise new broadband password

[Fiona3]

Have working broadband (new set up) and I have done all the resets and my wifi booster finds my new broadband but won’t recognise the password and says incorrect password for my network?

any suggestions please?

[RoyB · Accepted solution]

@Fiona3 

If I interpret this correctly, you have a new router? And this will have a different SSID and password from your previous router?

So you need (at a guess) to login in to the booster and change the password?

I’m not sure how you are getting messages from it, if the booster is not on your internet, though, but then you haven’t said what make and model it is, nor shared any details about the router, and whose broadband you are on, though we might assume Now.

And with a new router, you are going to find that every WiFi device you have isn’t going to work until you set the new password in it, under the new SSID.

So you might want to do what I did; logged into the router and changed the SSID and password to be the same as what they were on the old router, so all my WiFi devices immediately recognised it.

So my BT router is now called NetGearxx, and the password remains one I can remember and type in, where needed, while still being complex enough, instead of the slab of gobbledegook that BT wanted to inflict on me 😛

[Fiona3]

Thanks so much, your assumptions were all spot on, so I will have a go at your suggestion to change the router info