cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Eu roaming in the UK?

Hi guys,

if anyone could help me I’d really appreciate it. When I click on something to watch my screen is coming up with the following message “streaming is not permitted at the moment. It looks like you don’t meet the EU roaming rules.” Even though I’m still in the UK and the only thing I’ve changed is my router to a stronger connection. 

 

Please help! 

 

Thanks 

1 ACCEPTED SOLUTION
Andy
Legend 5
Legend 5

@Anonymous User Welcome to the community. There's a few things that can cause this, although just changing your router wireless channel shouldn't cause any of these. If you've installed a new router, check it doesn't have a built-in VPN that's enabled. Similarly check you aren't using a separate VPN or have made any other changes that make it look as if you're not in the UK (for instance changing proxy server settings, using a service to access Netflix US etc - if you have older children in the house check they haven't set anything up without you knowing).

It could also be a rogue IP you've been allocated - try powering down your router and leave it unplugged for at least 15 mins. Then power back up and see if it works. 

If it doesn't then I'd suggest contacting both NOW TV and your broadband provider to get both to investigate from their end. You can send the NOW TV Team a message or get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section at the bottom for options)

View solution in original post

14 REPLIES 14
Anonymous User
Not applicable

This has just started happening tonight. Who do I get in touch with? 

Anonymous User
Not applicable

Yep - I am having the same problem on a Vodafone router ! Arggh.... Interestingly, all my other Apps on Roku work fine.

Anonymous User
Not applicable

Same problem, just set up a NOWTV account this evening, I've vodaphone wifi, and can't watch anything, just get the roaming error message. Tried online customer help for 45mins who eventually cut off he conversation! Any tips of advise much appreciated.

Anonymous User
Not applicable

Tried to raise with the chat foum again, but cut off for the second time, anyone now of a direct email address for raising issues/complaints?

Anonymous User
Not applicable

started happening to me today. tried re-launching the app too. No joy. Can't watch anything. no changes to my internet setup, no VPNs etc

Clearly a bug if lots of others are suddenly experiencing this.