30-06-2018 18:27
Hi guys,
if anyone could help me I’d really appreciate it. When I click on something to watch my screen is coming up with the following message “streaming is not permitted at the moment. It looks like you don’t meet the EU roaming rules.” Even though I’m still in the UK and the only thing I’ve changed is my router to a stronger connection.
Please help!
Thanks
Solved! Go to Solution.
01-07-2018 11:48
@Anonymous User Welcome to the community. There's a few things that can cause this, although just changing your router wireless channel shouldn't cause any of these. If you've installed a new router, check it doesn't have a built-in VPN that's enabled. Similarly check you aren't using a separate VPN or have made any other changes that make it look as if you're not in the UK (for instance changing proxy server settings, using a service to access Netflix US etc - if you have older children in the house check they haven't set anything up without you knowing).
It could also be a rogue IP you've been allocated - try powering down your router and leave it unplugged for at least 15 mins. Then power back up and see if it works.
If it doesn't then I'd suggest contacting both NOW TV and your broadband provider to get both to investigate from their end. You can send the NOW TV Team a message or get to live chat from the Contact Us page
https://help.nowtv.com/get-in-touch
(expand the Anything Else section at the bottom for options)
30-04-2019 21:49
This has just started happening tonight. Who do I get in touch with?
30-04-2019 22:39
Yep - I am having the same problem on a Vodafone router ! Arggh.... Interestingly, all my other Apps on Roku work fine.
30-04-2019 22:54
Same problem, just set up a NOWTV account this evening, I've vodaphone wifi, and can't watch anything, just get the roaming error message. Tried online customer help for 45mins who eventually cut off he conversation! Any tips of advise much appreciated.
30-04-2019 23:08
Tried to raise with the chat foum again, but cut off for the second time, anyone now of a direct email address for raising issues/complaints?
01-05-2019 14:58
started happening to me today. tried re-launching the app too. No joy. Can't watch anything. no changes to my internet setup, no VPNs etc
Clearly a bug if lots of others are suddenly experiencing this.