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Anonymous User
Not applicable

Estimated average 35-75mbs. Actual 4mbs

Im paying extra to have the faster speed which was estimated at 35-75mbs. Thats up-to 75mbs.

Speedtest rates my speed at just over 4mps and upload at 2mbs.  Im sorry but '4' is not 'up to 75' by anyones book.

It was installed yesterday.  Cut my bill by 80% to match? I cant even watch a youtube vid with this. Very dissapointed.

Surely there must be something wrong?

1 ACCEPTED SOLUTION
Anonymous User
Not applicable

Hey there,

To answer your question,  the quick answer is yes.

 

Installed monday. Practically unusable speeds.  pages taking a minute to open. No point in even turning on my console. Speedtest website is showing me 4-25mps. 25 was the very highest i got once. Actual speed was so slow, it was taking the speedtest wepage over a minute to load the ads. Actual average download speed from various sources was stupid slow like 10-100kps

 

Friday morning I get up, run speedtest. and I get the full 75mbps. I find a fast download source and try it, and downloaded at almost full speed (75mbps).

 

Needless to say I wont be leaving, Ive been downloading toaday without glitches. Everything i want to do on the connection is good and working and im much happier now.

 

Now i can move on to the issue of why they havent taken the payment from my account?

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11 REPLIES 11
Tony-D
NOW Team Member
NOW Team Member

@Anonymous User wrote:

same with you, i'm a new customer decent download of 15-20 but upload of 0-1mpbs. Spoke to plenty of livechat/calls and even manager. Not once did they offer to send an engineer even if it maybe an external problem. 


@Anonymous User So sorry for the delayed response. Have you seen any improvements lately? Thank you.

Anonymous User
Not applicable
Still same speed, it's been 10 days now so will be contacting.