My recommendation would be to give the broadband team a call and they will hopefully get it sorted.
NOW Broadband customers can get in touch anytime between 8am–11pm.
Try with 07.
Still having the issue unfortunately, however it does seem to be Openreach's fault instead of NOW Broadband:
- Out of a block of 20 flats, about 14 are able to get the best broadband offers from all main providers and the 6 others (including mine) are unable to get any deals.
- We all have the suitable wiring, it's completely random that some can and some can't.
- When I call a broadband provider to see what can be done manually, they have no idea how to offer a better service because from their end there is no option to.
I just have to hope Openreach responds to my inquiry and gets it sorted. Judging from their customer feedback I think I'll going to be stuck with this issue for a while...
If anyone has any advice, I'd be greatly appreciative!