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CME36
Advocate

Error with my new-build flat address - should receive Super Fibre broadband

Hi there,

 
There is a system error which doesn't let me get the best broadband package option even though we are located in an area which is capable of getting it.
I am moving to a new build flat which was built in 2017. This was originally a 4-story office but is now an apartment complex with about 20 apartments.
 
I am trying to get the Super Fibre option to appear on the website offers but it doesn't work. Whilst number 7 doesn't work, number 5 (and below) does let you have this option. We are right next door to number 5 (in the same building) so there should be no reason why we can't get this as well.
 
I am very sure it's because the flat number is not registered as it is only recently been available. Other people in the flat that are in numbers 5 and lower are able to get the fast packages (we personally known the person living in flat 2 which is 10 metres away, they can get the best options).
 
Who would I talk about to get my flat number added as an option for Super Fibre?
I also couldn't find a suitable topic/label for this enquiry.
Thank you,

Connor

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gavs82008
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Legend 5

Re: Error with my new-build flat address - should receive Super Fibre broadband

@CME36 

My recommendation would be to give the broadband team a call and they will hopefully get it sorted.

https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home

NOW Broadband customers can get in touch anytime between 8am–11pm.

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RoyB
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Re: Error with my new-build flat address - should receive Super Fibre broadband

@CME36 

 

Try with 07.


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CME36
Advocate

Re: Error with my new-build flat address - should receive Super Fibre broadband

Still having the issue unfortunately, however it does seem to be Openreach's fault instead of NOW Broadband:

 

- Out of a block of 20 flats, about 14 are able to get the best broadband offers from all main providers and the 6 others (including mine) are unable to get any deals.

 

- We all have the suitable wiring, it's completely random that some can and some can't.

 

- When I call a broadband provider to see what can be done manually, they have no idea how to offer a better service because from their end there is no option to.

 

I just have to hope Openreach responds to my inquiry and gets it sorted. Judging from their customer feedback I think I'll going to be stuck with this issue for a while...

 

If anyone has any advice, I'd be greatly appreciative!

Connor

 

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