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Anonymous User
Not applicable

Error Code f2000

When I log onto my account for entertainment and movies, it allows me to log in but comes up with a red banner saying 'Purchase could not be completed'. Whenever I go on to choose something to watch in the NOW TV player it comes up with a error code of f2000 and doesn't play any of my selections. I've checked my payments and all up to date. Confused. 

2 Replies
Tony-D
NOW Team Member
NOW Team Member


@Anonymous User wrote:

When I log onto my account for entertainment and movies, it allows me to log in but comes up with a red banner saying 'Purchase could not be completed'. Whenever I go on to choose something to watch in the NOW TV player it comes up with a error code of f2000 and doesn't play any of my selections. I've checked my payments and all up to date. Confused. 


Is this only on the NOW TV Player @Anonymous User ?

Have you tried using the Windows App form the Windows Store?

Anonymous User
Not applicable

Thanks for getting back. 

It is the app version from Windows I am using on my PC.