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Anonymous User
Not applicable

‎19-08-2018 13:27

Error Code f2000

When I log onto my account for entertainment and movies, it allows me to log in but comes up with a red banner saying 'Purchase could not be completed'. Whenever I go on to choose something to watch in the NOW TV player it comes up with a error code of f2000 and doesn't play any of my selections. I've checked my payments and all up to date. Confused. 

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2 REPLIES 2
Tony-D
NOW Team Member
NOW Team Member

‎19-08-2018 14:18

@Anonymous User wrote:

When I log onto my account for entertainment and movies, it allows me to log in but comes up with a red banner saying 'Purchase could not be completed'. Whenever I go on to choose something to watch in the NOW TV player it comes up with a error code of f2000 and doesn't play any of my selections. I've checked my payments and all up to date. Confused. 

Is this only on the NOW TV Player @Anonymous User ?

Have you tried using the Windows App form the Windows Store?

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Anonymous User
Not applicable

‎19-08-2018 16:12

In response to Tony-D's comment

Thanks for getting back. 

It is the app version from Windows I am using on my PC.

 

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