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Anonymous User
Not applicable

Error Code PL-0 on Fire Stick

I've had Now for about three months with no issues. Since yesterday when I watch the live entertainment channels, I get the PL-0 Error Code. It comes straight back on but is getting really annoying.

 

I am streaming through a newer Fire Stick. I cleared the cache which didn't help, tried a force stop with no luck and uninstalled and reinstalled but still have the same problem every 5 to 10 minutes.

 

Any other suggestions?  All my other streaming apps are working fine as do the movies on Now just the live TV.

 

 

12 REPLIES 12
Anonymous User
Not applicable

@gavs82008 This is a (Sony) Android TV with the installed app (v4.0.0).

 

Things I’ve tried that didn’t work :’(

 

Checked for updates in the play store, and for the TV itself. 

uninstalled and reinstall the app.

 

restarted the whole TV

gavs82008
Legend 5
Legend 5

@Anonymous User @Anonymous User 

Sorry folks I’m out of ideas, perhaps send an email to customer support with photos of the error and explain what you’ve done so far.

 

Email address in below picture.

8B222EFC-7B65-4640-86EA-B6E2269C8A8F.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help
gavs82008
Legend 5
Legend 5

@Anonymous User @Anonymous User 

One thing to try, which is a bit extreme, is to set the fire stick back to factory settings. Might resolve the issue. 

Is the fire stick on Wi-fi or Ethernet? Might perform better on Ethernet. Although not sure if it will resolve the error in question.

FYI that I do not work for NOW, just a NOW customer trying to help