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Ross
Advocate

Re: Error Code PL-0 on Fire Stick

@gavs82008 This is a (Sony) Android TV with the installed app (v4.0.0).

 

Things I’ve tried that didn’t work :’(

 

Checked for updates in the play store, and for the TV itself. 

uninstalled and reinstall the app.

 

restarted the whole TV

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gavs82008
Legend 5
Legend 5

Re: Error Code PL-0 on Fire Stick

@Mrs-K @Ross 

Sorry folks I’m out of ideas, perhaps send an email to customer support with photos of the error and explain what you’ve done so far.

 

Email address in below picture.

8B222EFC-7B65-4640-86EA-B6E2269C8A8F.jpeg


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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gavs82008
Legend 5
Legend 5

Re: Error Code PL-0 on Fire Stick

@Mrs-K @Ross 

One thing to try, which is a bit extreme, is to set the fire stick back to factory settings. Might resolve the issue. 

Is the fire stick on Wi-fi or Ethernet? Might perform better on Ethernet. Although not sure if it will resolve the error in question.


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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