Sorry folks I’m out of ideas, perhaps send an email to customer support with photos of the error and explain what you’ve done so far.
Email address in below picture.
FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
One thing to try, which is a bit extreme, is to set the fire stick back to factory settings. Might resolve the issue.
Is the fire stick on Wi-fi or Ethernet? Might perform better on Ethernet. Although not sure if it will resolve the error in question.
FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
