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Anonymous User
Not applicable

Engineer

There is a problem with my connection I spoke with someone and they said and engineer was coming out and would be fixed within 48 hours do they let you know before they arrive? Or will they just try sort out the problem from outside. Thank-you 

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Anonymous User
Not applicable

Depending on tests done by NowTV they'll be able to tell if it's an internal issue with your flat or home or an external one. If it's external then the engineer doesn't need to enter your property. I believe you'd get a phone call if they do end up having to enter but I am not 100% on this. 

 

Will the engineer actually do their job is the better question. The quoted time from Openreach to NowTV is the situation will be sorted in 3-5 working days but obviously is dependant on how busy things get. They don't get an actual predicted time until openreach tell them when an engineer is scheduled. Personally I'm on 17 working days right now with no Internet and I've currently had 2 scheduled dates where the engineer hasn't gone on either.