Hi an open reach engineer came to fit a socket and phone line to my house on Friday. The engineer fitted the phone socket then said he needed different ladders to fit the line to the telegraph pole. He said he would go and do another job then come back. He never came back so I now how lines sitting on my hedge waiting to be fitted and no internet. I work from home so this is really inconvenient. I’ve rang now and they said they will file a complaint with open reach but it could take 72 hours or more! This is not good enough. I should have had internet activated on Friday and now it’s going to cause me more business disruption. Anyone else had a similar complaint and how was it resolved?
Keep pestering the broadband a call to get it sorted. Unfortunately NOW are reliant on OpenReach for getting anything done with the supply.
How to submit your complaint:
Sorry for not being much help as I’m a customer like you and don’t have broadband with NOW.
Why did you need a new line? Are you ex-Virgin or new to the property?
I think one of the problems is Openreach are concentrating on the Full Fibre roll out and the copper side is reduced to a minimum and focus on maintenance rather than new installs.
@Gemalina Keep pushing NOW by phone, have they not given you any updates? They did get in touch with me when Openreach delayed a connection. One thing you can console yourself with is the knowledge that they are bound to give you automatic compensation at the rate of £5.04 per day from when your service was due to go live until it is finally activated.